Shipping policy
Shipping Policy for Survival Moss
At Survival Moss, we are committed to delivering our premium sea moss products, including our flagship Freeze Dried Sea Moss Powder, to our customers efficiently and reliably. Below is our shipping policy to help you understand the processes and practices we follow to ensure your order arrives on time and in perfect condition.
Processing Time
- Order Processing: Orders are processed within 1-4 business days. Processing time does not include weekends or holidays.
- Notification: You will receive a confirmation email once your order has been shipped, containing your tracking number(s).
Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Estimates: Delivery times vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout.
Domestic Shipping
- We offer various shipping options for domestic orders, which can be selected during the checkout process.
- Shipping times vary based on the method chosen and the destination within the country.
International Shipping
- International shipping is available to select countries. Shipping rates and delivery times vary based on the destination.
- Please note that international shipments may be subject to customs inspections and fees, for which the customer is responsible.
Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Survival Moss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Survival Moss is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
- For any issues with your order, please refer to our Return and Refund Policy or contact us directly at info@survivalmoss.com.
Contact Us
If you have any questions about our shipping policy, please contact us at info@survivalmoss.com. Our team is here to ensure your experience with Survival Moss is seamless and satisfactory.
Thank you for choosing Survival Moss, where we strive to provide you with the best sea moss products, delivered efficiently and reliably to your doorstep.
At Survival Moss, we are committed to delivering our premium sea moss products, including our flagship Freeze Dried Sea Moss Powder, to our customers efficiently and reliably. Below is our shipping policy to help you understand the processes and practices we follow to ensure your order arrives on time and in perfect condition.
Processing Time
- Order Processing: Orders are processed within 1-4 business days. Processing time does not include weekends or holidays.
- Notification: You will receive a confirmation email once your order has been shipped, containing your tracking number(s).
Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Estimates: Delivery times vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout.
Domestic Shipping
- We offer various shipping options for domestic orders, which can be selected during the checkout process.
- Shipping times vary based on the method chosen and the destination within the country.
International Shipping
- International shipping is available to select countries. Shipping rates and delivery times vary based on the destination.
- Please note that international shipments may be subject to customs inspections and fees, for which the customer is responsible.
Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Survival Moss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Survival Moss is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
- For any issues with your order, please refer to our Return and Refund Policy or contact us directly at info@survivalmoss.com.
Contact Us
If you have any questions about our shipping policy, please contact us at info@survivalmoss.com. Our team is here to ensure your experience with Survival Moss is seamless and satisfactory.
Thank you for choosing Survival Moss, where we strive to provide you with the best sea moss products, delivered efficiently and reliably to your doorstep.